Training and Consultancy Services
We offers a range of popular and affordable training and consultancy services. For further information, please contact us.
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For
Frontline Staff
This one-day programme begins by raising the awareness of participants to the potential danger and then focuses on behavioural strategies for recognising, avoiding and defusing potentially violent situations.
The importance of support and traceability systems are explored, and practical help is offered in managing behaviour that is unpredictable because of substance abuse, mental illness, uncontrolled anger, etc.
This is a highly participative programme, presented in a way that even the shyest participant is not embarrassed, and frontline staff consistently evaluate it as ‘really informative’, ‘highly enjoyable’ and ‘too short’. All participants receive a copy of one of PEPAR Publications’ 80-page books on safe practice.
For Managers
This is offered as a one-day workshop aimed at giving managers a set of models to support them:
Legal Compliance
 | – the issues of liability and duty of care |
| – writing a relevant ‘team’ policy |
| – clarifying where risk assessments are necessary, and doing them |
Establishing a Safety ‘Culture’
| – putting relevant ‘procedures’ in place |
| – support and traceability systems |
| – ensuring reporting and recording |
| – ideas for disseminating the agency ‘position’ |
Developing Staff Skills
| – the safer ways of challenging |
| – identifying early warning signs |
| – maintaining a calm situation |
| – managing unpredictable behaviour |
| – evasive actions if injury threatens |
| – disengagement from holds, strangles, etc., and breaking away for help |
Model materials and booklets are provided to enable the managers to begin the process and establish a plan of action.
‘Training the Trainers’
Why training the trainers?
| Many agencies choose to use a form of ‘supported
cascade’ in order to cover large numbers of frontline staff
cost-effectively. |
| Other agencies wish to create an in-house self-sufficiency and have their own key staff appropriately trained |
This two-day programme (together with a recommended third day follow-up) is proving most popular, particularly when used in conjunction with the training manuals produced by the Centre. Phase one takes the participants through the training programme for frontline staff and concentrates on the ‘what’ of aggression and violence. There are many opportunities to reflect on what is happening. Phase two is designed to help the participants become facilitators of learning.
A feature of the programme is the provision of comprehensive resource documents and books.
Creating a Safety Culture
Some agencies, either as the result of an Improvement Notice or often by proactive planning, set out to create a culture or climate of safety for staff and for those who use their services. The Centre for Action on Staff Safety is happy to work with you if you wish to create such an A to Z approach.
Elements in the process usually include senior management briefing, creating a workable, credible and relevant policy, setting up a reporting system, identifying hazards, doing and/or evaluating risk assessments, working out appropriate control procedures, analysing staff training needs, training the trainers, and putting monitoring and review systems in place.